UK Delivery Options

All prices include free mainland UK delivery, however some more remote areas may not be covered by this policy. Please use our postcode checker below if you are uncertain.

Delivery Information

Curbside delivery

Please note that all equipment sold on our site is delivered direct from our suppliers and, as such they use their own carriers.

A lot of the equipment is sufficiently small and light enough to be comfortably handled by a single individual; however, some items are extremely heavy, large and awkward.

Although some delivery drivers will help in transporting goods into premises many are only contracted to deliver to the "curbside" outside the delivery address and hence will not assist in getting the goods into the premises.

It is therefore the responsibility of the customer to ensure that they have sufficient resources on-hand to accept delivery and to transport the goods into their own premises.

Access to premises

It is the responsibility of the customer to ensure that any goods ordered can be physically located where they are to be used. In this respect please ensure that there is sufficient access for the equipment to be moved into the desired position. Catertrade cannot be held responsible if equipment does not fit through doorways or other restrictions.

Condition of Goods Delivered

It is the responsibility of the customer to examine the packing of goods before accepting delivery.

If the packing is damaged please refuse delivery and let us know that you have done so and the reasons. In this instance we will liaise with the supplier to address the situation.

If you accept delivery it is then the responsibility of the customer to unpack the equipment and report any damage to the equipment within 24 hours of receipt other wise we will not be able to entertain any claims after this period.

All reports of damage should be notified by emailing us at shop@catertrade.co.uk with the subject "Urgent - Damaged Goods".

We will then contact the supplier and arrange for repair or replacement of the equipment.