The PlayStation 5 will not output sound over HDMI if headphones are plugged into the PlayStation 5 controller. For technical specifications of newer 4K60 Pro MK.2 please see: Elgato Game Capture 4K60 Pro MK.2— Technical Specifications

Capturing high-quality HEVC 4K60 HDR video from Xbox Series X/S, Xbox One X, PlayStation 5, PlayStation 4 Pro. This guide will walk through steps to take when your Elgato Capture Deviceis not capturing sound from a source as expected. Elgato Game Capture devices such as the HD60 Sand HD60 S+have analog audio input ports. These devices can capture sound either via HDMI or the analog port. The PlayStation 4 will not output sound over HDMI if headphones are plugged into the PlayStation 4 controller. These drivers are designed for software that was released a few years ago. All current Elgato Gaming software is for Windows 10, so these drivers will not be useful to the vast majority of users. They are only useful to people that have decided not to update their software.First off, I'm going to walk you through setting up the 4K60 Pro. This will be a tutorial for how to install the 4K60 Pro into your PC, as well as setting it up to work in both OBS and Elgato's 4K Capture Utility. PC Setup Some consoles have certain limitations with what audio is sent over HDMI with a headset connected. Chat Link works with wired headsets that connect into your Xbox One, Xbox Series X/S, PlayStation 4 (PS4), or PlayStation 5 (PS5) controller. USB or Wireless headsets do not directly work and sometimes have workarounds, see the [USB/Wireless Headsets] section later in this article.

All Elgato Capture Devicescapture sound in the Stereo (2.0) format. The sound format must be PCM. Other sound formats, such as bitstream, Dolby Digital 5.1, DTS, Dolby Atmos, and others are not supported. HDMI cables vary in quality and speed. Make sure to use the HDMI cable that came with your Elgato Capture Device.A. Since Chat Link connects to your console like a normal wired headset, be sure that everything is securely connected, and your console’s settings are set to output all audio to the Headset connected to the controller. To solve this issue, A tool called Elgato Sound Captureis available. Elgato Sound Capturewill capture and split the PCs audio out over the HDMI output of the PC, and to a second output such as headphones. In some cases, there may be communication issues between the TV/Monitor and the capture card, which prevents 1080p120 Hz from working correctly. If that is happening, please try the steps below: Some USB or Wireless headsets have ‘mobile’ or other wired options for use with a mobile phone. One headset that does this is the Sony PlayStation Wirelss Gold headset. A headset like this is compatible when using said cable that’s included.