If you are collecting timber products please collect at the time bookedi.e. 9am collection would be 9am > 9:45am, this helps us have the product ready for your slot and reduces customer congestion. Specifically manufactured with our boards in mind, the spacers help speed up the installation and will ensure that correct gaps are maintained in line with installation instructions. Shop item collections (treatments, fixings) these do not need to be pre-booked you can just turn up and pay in normal working hours. The driver must have assistance to offload unless alternative arrangements made with our transport team Access must be suitable for lorries which will be 3.5 tonne 7.5 tonne or 14 tonne lorries (7.5 tonne being similar to average refuse collection lorry)